Shipping policy
Shipping Policy for The Spoiled Kollection
At The Spoiled Kollection, we take pride in delivering your hoodies, beanies or caps with care and efficiency. As a print-on-demand store, please note that production times may vary slightly based on your product choice and our fulfillment process. Here’s everything you need to know about our shipping:
Processing Time
- All orders are **processed and printed on demand**, meaning we create your item just for you after your order is placed. This typically takes **2-5 business days**.
- During busy times or holidays, production might take a little longer, but we’ll keep you updated!
Shipping Time
- Once your order has been processed and shipped, you can expect your beanie or cap to arrive in 7-14 business days depending on your location.
- Domestic Shipping (within the U.S.): Estimated delivery time is 7-10 business days.
- International Shipping: Shipping times vary by country and may take up to 14 business days** or longer, depending on customs and local postal services.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and the size/weight of your order.
- We offer **standard shipping** for all orders. If you'd like a faster shipping option, please contact us before placing your order to discuss expedited shipping options.
Order Tracking
- Once your order has been shipped, you will receive a **tracking number** via email so you can monitor your package’s journey.
- If you haven’t received your tracking number within **5 business days** after placing your order, please feel free to reach out to us at **[Insert Contact Email]**.
Shipping Delays
- While we do our best to ensure timely delivery, please note that shipping times may be affected by factors such as weather, holidays, or customs processing.
- If your order is delayed, we’ll work with the carrier to resolve the issue, but unfortunately, we cannot control delays once the package is in transit.
International Shipping
- **Customs & Import Taxes**: For international orders, please be aware that customs fees, duties, and taxes may apply based on your country’s regulations. These charges are the responsibility of the customer.
- Delivery times can vary depending on your location and local customs processing, so please be patient as these factors are outside of our control.
Lost or Stolen Packages
- If your package is lost or stolen during shipping, please contact the carrier directly with your tracking number.
- If you need further assistance, don’t hesitate to reach out to us at **[Insert Contact Email]**, and we’ll do our best to help.